madeto FAQ
Users who are new to madeto often have questions about account setup, deposits and withdrawals, game categories, and how we handle security and personal data. This page addresses the most common topics our support team encounters, from KYC verification and payment methods to withdrawal review windows and account protection on Android and desktop browsers.
Below, you will find clear answers to frequently asked questions about using madeto. If your question is not covered here, our support team is available via live chat during standard hours. For questions about your legal rights or our terms of service, please read our full Terms & Conditions and Legal Notice.
We recommend reading the relevant section below before contacting support—this often resolves questions quickly. If you need to request a data deletion, change your personal information, or report a security issue, please reach out to our support team directly and provide your account details and a brief description of your request.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposits via e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking; withdrawals via bank transfer (local payment, online payment, e-wallet, mobile banking); typical processing windows
- Games and bettingLiga 1 and Piala AFF football betting, live-dealer tables, slots, and esports markets on madeto
- Security and datahow madeto protects your information, how to enable two-factor authentication, and how to request data deletion
Yes. madeto accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you request a withdrawal on madeto, select "Bank Transfer" and follow the on-screen instructions to enter your recipient bank details. Your withdrawal will be processed within one to two business days after our compliance review. Deposit transfers are also supported—you can fund your madeto account by transferring directly from your bank account. Please allow one to two business days for the deposit to appear in your madeto account.
Before your first withdrawal from madeto, we require KYC (Know Your Customer) verification. You must upload a valid government-issued photo ID (such as a passport or national identity card) and a recent proof of address (such as a utility bill or bank statement dated within the last three months). Upload these documents through your Account Settings on madeto. Our compliance team will review them within one business day. If your documents are unclear or incomplete, we will request additional information. Once verified, your KYC status on madeto remains active for future withdrawals.
To request deletion of your personal data from madeto, contact our support team via live chat or email and provide your account username or email address. Clearly state that you are requesting data deletion under applicable privacy law. Our team will review your request and confirm deletion of your personal information within ten business days. Note that madeto is required to retain transaction records and KYC documents for compliance purposes for a standard legal retention window. Your account will be closed immediately upon data deletion, and you will not be able to log in to madeto again.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on madeto, log in to your account and select "Deposit." Choose your payment method (mobile banking, local payment, or online payment) and enter the amount. You will be redirected to the payment provider's app or web page to confirm the transaction. Once you complete the payment, your balance on madeto is updated immediately. If your deposit does not appear within five minutes, contact our support team with your transaction reference number. Deposits via e-wallet, mobile banking, and local payment are processed instantly by madeto, with no additional verification needed.
madeto may offer bonus promotions to new or returning users. Any bonus offer on madeto is subject to specific terms, which are clearly displayed when you claim the bonus. Typical terms include a playthrough requirement (the amount you must bet before withdrawing bonus funds), an expiration date, and eligible games or betting types. Read the full bonus terms on madeto before claiming—they vary by promotion. If you have questions about a specific bonus, contact our support team. Note that bonuses are optional; you can deposit and bet without claiming any promotion.
To contact madeto support, log in to your account and select "Help" or "Support" from the menu. You can chat live with our team or submit a ticket via email. When you open a support ticket on madeto, include your account username or email, a clear description of your issue, and any relevant details (such as a transaction reference number or bet ID). Our support team responds to tickets within five business hours during standard operating hours. For urgent issues, use live chat for faster assistance. Keep your ticket reference number for follow-up.
Games and betting
madeto offers demo mode for select slot games and live-dealer tables. In demo mode on madeto, you play with virtual credits—no real money is wagered or won. Demo mode is available without logging in to your madeto account. This allows you to explore game features and rules before depositing. To play with real money, you must create a madeto account and make a deposit. Demo mode does not affect your account balance or withdrawal status on madeto. Note that some games may be unavailable in demo mode due to licensing terms.
madeto offers betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. On madeto, you can also bet on esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables on madeto include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. The full list of available markets and games is visible in the madeto app or browser once you log in.
Security and data
madeto uses standard encryption (SSL) to protect data in transit. Your password is hashed and never stored in plain text. You can enable two-factor authentication (2FA) in your Account Settings on madeto to add an extra security layer. madeto stores your KYC documents separately from your profile and restricts access to our compliance team only. We do not sell your personal data to third parties. If you suspect unauthorized access to your madeto account, change your password immediately and contact support. Review our full Privacy Policy for details on data handling.