madeto Platform Account Terms

We at madeto operate an online gaming and sportsbook platform accessible via mobile app and web browser to users in supported jurisdictions. These terms set out the conditions under which you access our platform, create an account, deposit funds, place bets, and withdraw winnings. By using madeto, you agree to be bound by these terms and our privacy policy.

Our platform is designed to be transparent about how we handle your account data, process your deposits and withdrawals, and settle your bets. We require identity verification (KYC) before your first withdrawal, we encrypt all communications between your device and our servers, and we maintain segregated records of your transactions. This page explains your rights and our obligations as you use madeto.

If you have questions about these terms or how they apply to your account, contact our support team via email or live chat. We're available during business hours to clarify any policy or account matter.

Account Opening and Eligibility on madeto

When you create an account on madeto, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing online gaming platforms. We do not knowingly accept registrations from users in jurisdictions where our services are prohibited. Our services are available only where local law permits. You are responsible for verifying that your access and use of madeto comply with your own jurisdiction's applicable law.

During registration, you provide your email address, phone number, and a password. You are responsible for keeping your password confidential. If you suspect unauthorised access to your account, change your password immediately and contact our support team. We recommend enabling two-factor authentication (2FA) in your Account Settings for additional security. madeto will never ask for your password via email or chat—if you receive such a request, it is a phishing attempt and should be reported to us immediately.

Deposits and Payment Methods on madeto

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). When you initiate a deposit on madeto, you are transferred to your chosen payment provider's interface. We do not store your banking credentials or payment card details—your payment provider handles all authentication and fund transfer. Once your payment provider confirms the transaction, madeto receives a confirmation and credits your account balance immediately.

Each deposit method has minimum and maximum transaction limits set by both the payment provider and madeto's risk management policies. These limits are displayed on the deposit screen before you enter an amount. We reserve the right to adjust account preferences based on account history, verification status, or regulatory requirements. If your deposit is declined, check your payment provider's app to confirm your account status and available balance.

Bonus Terms and Wagering Requirements

madeto offers promotional bonuses to new and existing players. Each promotion has specific terms, including eligibility criteria, bonus amounts, and wagering requirements. Wagering requirements specify how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a bonus with a 3x requirement must be wagered three times before you can withdraw it. Different game categories (slots, live casino, sports betting) may contribute to wagering at different rates—these rates are listed in the promotion terms.

Bonuses expire after a set period (typically 14 to 30 days). If you do not complete the wagering requirement before expiration, the bonus is forfeited. We send email reminders as your bonus approaches expiration, and your madeto account displays a countdown timer. We cannot extend expired bonuses or refund forfeited amounts once the deadline passes.

Withdrawals and Review Windows

You can request a withdrawal from madeto at any time, provided your account balance is positive and your KYC verification is complete. Navigate to your Account Settings, select Withdraw, choose your destination (bank account or e-wallet), enter the withdrawal amount, and confirm. madeto reviews your withdrawal request to verify your account status, confirm the amount does not exceed your balance, and ensure compliance with our policies. This review typically takes one business day. During peak periods or weekends, review times may extend.

Once madeto approves your withdrawal, the funds are transferred to your chosen destination via standard banking or wallet settlement procedures. Depending on your destination, funds may arrive within hours or up to two business days. We do not control settlement times for bank transfers or e-wallet transfers—those are managed by your financial institution or payment provider. If your withdrawal does not arrive within the expected timeframe, contact your bank or payment provider first, then contact madeto support with your withdrawal reference number.

Bet Settlement and Dispute Resolution

When a sporting event, game, or bet concludes, madeto automatically settles your bet based on the official outcome. For football matches, we use official league records. For live-dealer games, we use the game result as recorded by our live studio. For esports events, we use official tournament records. If you believe a bet was settled incorrectly, contact our support team within 48 hours with your bet reference number and a description of the issue. We will investigate and correct any errors.

If a dispute cannot be resolved through our support team, you may escalate the matter to our dispute resolution process. We will review all available evidence and make a final determination. Our decision is binding unless you have grounds to pursue legal action in your jurisdiction. madeto's terms and conditions are governed by the laws of the jurisdiction in which our platform operates.

1. Create your madeto account with email and password

   Provide accurate contact information. You are responsible for keeping your password confidential.

2. Deposit funds via mobile banking, local payment, online payment, or your bank

   Select your payment method and enter the deposit amount. Funds arrive in your madeto account within minutes.

3. Place bets or play games on madeto

   Access Liga 1, live casino, slots, or esports markets. Your bets are recorded in real time.

4. Complete KYC verification before your first withdrawal

   Upload your government ID and proof of address. Verification typically completes within one business day.

5. Request a withdrawal when ready

   Go to Account Settings, select Withdraw, choose your destination, and confirm. Funds are transferred within one to two business days.

Our madeto Data and Account Policies

Data Protection and Encryption

We at madeto protect your account data using industry-standard encryption. All communications between your mobile device or browser and our servers are encrypted using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. Your banking information and payment card details are never stored on madeto servers—your payment provider handles all payment processing and authentication. We collect your name, email, phone number, and identity documents for KYC verification, and these are stored separately from transaction data in encrypted databases.

Account Closure and Data Retention

You can request account closure at any time by contacting our support team. Once your account is closed, you cannot log in or place new bets. Any remaining balance will be transferred to your registered withdrawal destination within one business day. We retain your transaction records for compliance purposes (typically 5–7 years) but delete personal information after a standard legal retention window. If you request data deletion, we will comply with applicable data protection laws while maintaining records required for regulatory compliance.

Prohibited Activities on madeto

We prohibit the following activities on madeto: using multiple accounts to circumvent limits or bonuses, sharing your account with others, using automated tools or bots to place bets, engaging in fraud or money laundering, and attempting to manipulate game outcomes. If we detect prohibited activity, we reserve the right to suspend or close your account and forfeit any balance. We may also report suspected illegal activity to relevant authorities.

Jurisdiction and Service Availability

madeto's services are available only where local law permits. We verify user location during account registration and do not offer access in jurisdictions where online gaming is prohibited. Our platform operates under the laws of the jurisdiction in which we are licensed. If you access madeto from a prohibited jurisdiction, we may suspend or close your account without notice. Users are responsible for verifying that their access and use of madeto comply with their own jurisdiction's applicable law.

Changes to These Terms

We may update these terms periodically. We will notify you of material changes via email and through an in-app banner. Your continued use of madeto after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request a withdrawal of your balance.

Related guides

These terms apply to all users of madeto, whether accessing via Android app, iOS browser, or desktop web. If you have questions about these terms or how they apply to your account, contact our support team. We are committed to operating madeto transparently and fairly. Your account security, data privacy, and fair bet settlement are our priorities. Thank you for using madeto.